Here are two job "Research Navigator" job descriptions that we developed when we overhauled our system for providing support to investigators. The jobs have relevance to evaluation because we put an emphasis...

This is the job description that we used when hiring the OCTRI concierge/navigator, which we call the Front Door.

This is very much a primer - for those new to web conferencing with Adobe Connect.  Encourages basic practices that help with communication on a web conference with many participants.  We use...

These personas were developed as part of a broad online user research effort conducted by OCTRI staff in collaboration with consultants at ISITE, a web design firm in Portland. The personas were informed...

The eligibility and selection criteria for K awards at our institution (OCTRI) can be found at this link: http://www.octri.org/octri/public/index.aspx?pageid=64&siteid=1&menuid=16&siteid=1...

This is a template "Voice Of The Customer" worksheet.  We've used it as part of strategic planning and CQI (constant quality improvement) to ensure that we're providing high value to investigators...

The (institutional CTSA) is one of 39 medical research institutions working together as a  national consortium to improve the way biomedical research is conducted across the  country. The consortium...